Postal orders are all the rules that security guards must follow at any position. Without postal orders, officers simply do not know what to do, what is expected of them, and there is no responsibility. Many positions that hire security personnel do not put anything in writing. Most of the time, this creates big problems. The more complicated a post is, the problems arise when not all the rules and expectations are written. Security personnel must know what is expected of them. Here are some key ingredients that every mail order should have.
1) Emergency contact information. This should include all tenant phone numbers in case something happens to your particular suite. Obviously, you should also include information on building management and police, as well as maintenance and engineering.
2) Emergency procedures should also be written, including but not limited to bomb threats, fire, robbery, flood, kidnapping and the list goes on.
3) Lockout procedures should also be covered.
4) Usually any relevant information from the phone book is included.
5) The billing policy implies access to the building for messengers, guests and customers. The more specific the better. Do all visitors need to register? Are VIPs exempt?
6) Report writing requirements are generally demonstrated through examples. The DAR, also known as daily activity reports, should include an example of what is considered appropriate for a day’s work so officers know how detailed they should be in their report. Incident reports are also important because they are used when serious accidents occur and are often taken to court to prove legal cases.
7) Customer service skills, a large part of security, should be emphasized and defined so that officers are clear about how the customer wants people to be treated. Some clients, for example, have a very strict anti-fraternization policy that they want to apply.
There is much more information that should be included in mail order orders. Each account is different and the rules must be adapted to account for those differences.
